Returns Policy
We are here to look after your needs. Should you have any problems, please contact us at sales@urbanhardware.com.au, and we will do our best to sort it out for you.
Damaged / Faulty Products
In the unlikely event that your order arrives damaged or faulty, please email a photo of the goods in their packaging to sales@urbanhardware.com.au. New products will be dispatched immediately at no additional cost to you.
Change of Mind
We are happy to accept returns for change of mind within 90 days of purchase. Your refund will be processed within 14 days of receiving the goods. Please keep in mind the time taken to ship the goods back. There is no cost for returning items.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you select, shipping date estimates may appear on the shipping quotes page.
Flat fee shipping may not be possible to remote locations. Please contact us for a return label to return the goods.
Delivery Time
Shipping times will depend on the shipping method you choose. Shipping date estimates may appear on the shipping quotes page.
Most orders are sent by Australia Post and are dispatched within 2 working days. Delivery times will vary by location. More information can be found on the Australia Post website (http://auspost.com.au).
Out of Stock
Should an order or part of an order be found to be out of stock or undeliverable for any reason, you will be contacted immediately and provided with an estimated time frame to fill the order. Should you wish to cancel the order at this stage, you will be provided with a full refund for the total order.
If we are unable to contact you and the order cannot be filled within 14 days, we will automatically refund you the total amount of the order.
Partial shipments will not be sent without direct instruction from you.